Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Get flat $15 shipping on all orders anywhere in the USA or Canada.

How long will delivery take?

Items are dispatched from the our center and will arrive in 5-8 days.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

If your order was entered successfully, you will soon receive your order confirmation via email. We will then inform you as soon as your order has been shipped.

Do I receive an invoice for my order?

You receive an invoice for each order placed in our webshop with an e-mail whose subject is “Shipping confirmation and invoice”.

If you cannot find this e-mail in your Inbox, please check inside your SPAM folder. Please note the invoice is sent in a separate e-mail from the one in which you receive your serial number.

If you cannot find the invoice and you need a copy of it, please get in touch with our order support team using the contact support form.

Send us an email